FAQs

How can I access eCert?

To send and receive export certificates electronically you can access eCert once you have registered with your Chamber or Authorising Body using:

1. eCert Web – use your Chamber website to create and receive your Certificates online.
2. eCert Direct – use an Accredited Software Vendor to send electronic certificates to your Chamber or Authorising Body.
3. eCert Submit – send PDFs created in Word documents or from any Non Accredited Software Vendor.

How much does eCert cost to use?

Generating and submitting documents to Chambers and Authorised Bodies using eCert Web is free of charge. Chambers set their own pricing for Electronically stamping and signing export documents.

Can I just send my Authorising body a PDF to certify?

The Chamber or Authorising Body will only recognise your PDF documents if they are sent via eCert Direct or eCert Submit. Please see Software Vendors for more details.

Which documents can eCert sign and stamp?

eCert technology can electronically sign and stamp any documents, including Certificate of Origin, Commercial Invoice and Packing List, however your Chamber or Authorised Body will let you know which documents they are able to process.

How does it work?

eCert “packages” the export documents in such a manner that the Authorising Body is then able to electronically stamp, sign and return the export documents as PDF attachments in email form directly back to you.

Do all countries accept electronically stamped Certificates of Origin?

Not all countries accept Electronic stamping however we expect that your Authorising Body or Chamber of Commerce will act on your behalf to change to Electronic processing.

How do I print electronically stamped Certificates?

Electronically stamped Certificates returned to the Exporter should be printed onto plain A4 paper using good quality colour inkjet or laser printers, which faithfully reproduce the received document.